| Source | Relationship | Target |
| CRM |
accesses |
Customer Data |
| Baseline |
aggregates |
CRM |
| Baseline |
aggregates |
Policy Administration |
| Target |
aggregates |
CRM |
| Target |
aggregates |
Claims Portal |
| Claims Portal |
approvalState |
Proposed |
| Claims Portal |
architectureState |
Target |
| Claims Clerk |
assignedTo |
Handle Claim |
| Customer |
assignedTo |
Claims Clerk |
| Bank |
assignedTo |
Bank |
| Organisation |
inModel |
Claims handling |
| Hosting |
inModel |
Claims handling |
| Legacy |
inModel |
Claims handling |
| Customer |
inModel |
Claims handling |
| Claims Clerk |
inModel |
Claims handling |
| Application Server |
inModel |
Claims handling |
| Cloud Server 1 |
inModel |
Claims handling |
| Handle Claim |
inModel |
Claims handling |
| Register Claim |
inModel |
Claims handling |
| Claim Service |
inModel |
Claims handling |
| Orphan Service |
inModel |
Claims handling |
| CRM |
inModel |
Claims handling |
| crm |
inModel |
Claims handling |
| Policy Administration |
inModel |
Claims handling |
| Claims Portal |
inModel |
Claims handling |
| Broker Portal |
inModel |
Claims handling |
| Customer Data |
inModel |
Claims handling |
| CEO |
inModel |
Claims handling |
| Faster claims |
inModel |
Claims handling |
| Claims settled within 24h |
inModel |
Claims handling |
| Unrealised requirement |
inModel |
Claims handling |
| Digital first |
inModel |
Claims handling |
| Unbacked principle |
inModel |
Claims handling |
| Claims Management |
inModel |
Claims handling |
| Fraud Detection |
inModel |
Claims handling |
| CRM upgrade |
inModel |
Claims handling |
| Upgraded CRM |
inModel |
Claims handling |
| Baseline |
inModel |
Claims handling |
| Target |
inModel |
Claims handling |
| Bank |
inModel |
Claims handling |
| Bank |
inModel |
Claims handling |
| r1 |
inModel |
Claims handling |
| r2 |
inModel |
Claims handling |
| r3 |
inModel |
Claims handling |
| r4 |
inModel |
Claims handling |
| r5 |
inModel |
Claims handling |
| r6 |
inModel |
Claims handling |
| r7 |
inModel |
Claims handling |
| r8 |
inModel |
Claims handling |
| r9 |
inModel |
Claims handling |
| r10 |
inModel |
Claims handling |
| r11 |
inModel |
Claims handling |
| r12 |
inModel |
Claims handling |
| r13 |
inModel |
Claims handling |
| r14 |
inModel |
Claims handling |
| r15 |
inModel |
Claims handling |
| r16 |
inModel |
Claims handling |
| r17 |
inModel |
Claims handling |
| r18 |
inModel |
Claims handling |
| r19 |
inModel |
Claims handling |
| r20 |
inModel |
Claims handling |
| Customer |
inView |
Organisation |
| Claims Clerk |
inView |
Organisation |
| Application Server |
inView |
Organisation |
| Cloud Server 1 |
inView |
Hosting |
| Bank |
inView |
Legacy |
| CEO |
influences |
Faster claims |
| Handle Claim |
realizes |
Claim Service |
| Handle Claim |
realizes |
Claims settled within 24h |
| Claims settled within 24h |
realizes |
Faster claims |
| Claims settled within 24h |
realizes |
Digital first |
| Handle Claim |
realizes |
Claims Management |
| CRM upgrade |
realizes |
Upgraded CRM |
| Upgraded CRM |
realizes |
CRM |
| Claim Service |
serves |
Customer |
| Application Server |
serves |
CRM |
| CRM |
serves |
Policy Administration |
| Cloud Server 1 |
serves |
Broker Portal |
| r1 |
source |
Claims Clerk |
| r2 |
source |
Customer |
| r3 |
source |
Handle Claim |
| r4 |
source |
Claim Service |
| r5 |
source |
Application Server |
| r6 |
source |
CRM |
| r7 |
source |
CRM |
| r8 |
source |
Handle Claim |
| r9 |
source |
Claims settled within 24h |
| r10 |
source |
Claims settled within 24h |
| r11 |
source |
CEO |
| r12 |
source |
Handle Claim |
| r13 |
source |
CRM upgrade |
| r14 |
source |
Upgraded CRM |
| r15 |
source |
Baseline |
| r16 |
source |
Baseline |
| r17 |
source |
Target |
| r18 |
source |
Target |
| r19 |
source |
Cloud Server 1 |
| r20 |
source |
Bank |
| r1 |
target |
Handle Claim |
| r2 |
target |
Claims Clerk |
| r3 |
target |
Claim Service |
| r4 |
target |
Customer |
| r5 |
target |
CRM |
| r6 |
target |
Policy Administration |
| r7 |
target |
Customer Data |
| r8 |
target |
Claims settled within 24h |
| r9 |
target |
Faster claims |
| r10 |
target |
Digital first |
| r11 |
target |
Faster claims |
| r12 |
target |
Claims Management |
| r13 |
target |
Upgraded CRM |
| r14 |
target |
CRM |
| r15 |
target |
CRM |
| r16 |
target |
Policy Administration |
| r17 |
target |
CRM |
| r18 |
target |
Claims Portal |
| r19 |
target |
Broker Portal |
| r20 |
target |
Bank |
| Organisation |
viewConformsToViewpoint |
OrganizationViewpoint |
| Hosting |
viewConformsToViewpoint |
TechnologyViewpoint |
| Legacy |
viewConformsToViewpoint |
LegacyOrganizationViewpoint |