Linked.Archi ISO/IEC 25011 IT Service Quality Model

Abstract

IT service quality characteristics from ISO/IEC 25011, modelled as a class/individual hierarchy for use in service quality evaluation and architecture assessment.

Cross-reference for Linked.Archi ISO/IEC 25011 IT Service Quality Model classes, object properties and data properties back to ToC

This section provides details for each class and property defined by Linked.Archi ISO/IEC 25011 IT Service Quality Model.

Classes

IT Service Quality

IT Service Quality^c back to ToC or Class ToC

IRI: https://meta.linked.archi/iso25011#ITServiceQuality

The totality of characteristics of an IT service that bear on its ability to satisfy stated and implied needs of the service consumer.

has super-classes: quality attribute ^c
has members: Availability ⁿⁱ, Capacity ⁿⁱ, Continuity ⁿⁱ, Integrity ⁿⁱ, Portability ⁿⁱ, Recoverability ⁿⁱ, Responsiveness ⁿⁱ, Security ⁿⁱ, Usability ⁿⁱ

Annotation Properties

abstract
citation
created
creator
definition
description
issued
license
logo
modified
pref label
preferred namespace prefix
preferred namespace uri
publisher
source
status
title
was derived from

abstract^ap back to ToC or Annotation Property ToC

IRI: http://purl.org/dc/terms/abstract

citation^ap back to ToC or Annotation Property ToC

IRI: http://schema.org/citation

created^ap back to ToC or Annotation Property ToC

IRI: http://purl.org/dc/terms/created

creator^ap back to ToC or Annotation Property ToC

IRI: http://purl.org/dc/terms/creator

definition^ap back to ToC or Annotation Property ToC

IRI: http://www.w3.org/2004/02/skos/core#definition

description^ap back to ToC or Annotation Property ToC

IRI: http://purl.org/dc/terms/description

issued^ap back to ToC or Annotation Property ToC

IRI: http://purl.org/dc/terms/issued

license^ap back to ToC or Annotation Property ToC

IRI: http://creativecommons.org/ns#license

logo^ap back to ToC or Annotation Property ToC

IRI: http://schema.org/logo

modified^ap back to ToC or Annotation Property ToC

IRI: http://purl.org/dc/terms/modified

pref label^ap back to ToC or Annotation Property ToC

IRI: http://www.w3.org/2004/02/skos/core#prefLabel

preferred namespace prefix^ap back to ToC or Annotation Property ToC

IRI: http://purl.org/vocab/vann/preferredNamespacePrefix

preferred namespace uri^ap back to ToC or Annotation Property ToC

IRI: http://purl.org/vocab/vann/preferredNamespaceUri

publisher^ap back to ToC or Annotation Property ToC

IRI: http://purl.org/dc/terms/publisher

source^ap back to ToC or Annotation Property ToC

IRI: http://purl.org/dc/terms/source

status^ap back to ToC or Annotation Property ToC

IRI: http://purl.org/ontology/bibo/status

title^ap back to ToC or Annotation Property ToC

IRI: http://purl.org/dc/terms/title

was derived from^ap back to ToC or Annotation Property ToC

IRI: http://www.w3.org/ns/prov#wasDerivedFrom

Availabilityⁿⁱ back to ToC or Named Individual ToC

IRI: https://meta.linked.archi/iso25011#Availability

Degree to which an IT service is operational and accessible when required for use by the service consumer.

belongs to: IT Service Quality ^c

Capacityⁿⁱ back to ToC or Named Individual ToC

IRI: https://meta.linked.archi/iso25011#Capacity

Degree to which the maximum limits of an IT service parameter meet the requirements of the service consumer under expected and peak load conditions.

belongs to: IT Service Quality ^c

Continuityⁿⁱ back to ToC or Named Individual ToC

IRI: https://meta.linked.archi/iso25011#Continuity

Degree to which an IT service can continue to operate at acceptable predefined levels during and after a disruptive event.

belongs to: IT Service Quality ^c

Integrityⁿⁱ back to ToC or Named Individual ToC

IRI: https://meta.linked.archi/iso25011#Integrity

Degree to which an IT service prevents unauthorized access to, or modification of, data and ensures that data is accurate and complete.

belongs to: IT Service Quality ^c

Portabilityⁿⁱ back to ToC or Named Individual ToC

IRI: https://meta.linked.archi/iso25011#Portability

Degree to which an IT service can be transferred from one environment to another while maintaining its quality characteristics.

belongs to: IT Service Quality ^c

Recoverabilityⁿⁱ back to ToC or Named Individual ToC

IRI: https://meta.linked.archi/iso25011#Recoverability

Degree to which an IT service can re-establish its specified levels of performance and recover the data directly affected after an interruption or failure.

belongs to: IT Service Quality ^c

Responsivenessⁿⁱ back to ToC or Named Individual ToC

IRI: https://meta.linked.archi/iso25011#Responsiveness

Degree to which the response times, processing times, and throughput rates of an IT service meet the requirements of the service consumer.

belongs to: IT Service Quality ^c

Securityⁿⁱ back to ToC or Named Individual ToC

IRI: https://meta.linked.archi/iso25011#Security

Degree to which an IT service protects information and data so that persons or other systems have the degree of access appropriate to their types and levels of authorization.

belongs to: IT Service Quality ^c

Usabilityⁿⁱ back to ToC or Named Individual ToC

IRI: https://meta.linked.archi/iso25011#Usability

Degree to which an IT service can be used by specified consumers to achieve specified goals with effectiveness, efficiency, and satisfaction.

belongs to: IT Service Quality ^c

Legend back to ToC

^c: Classes
ⁿⁱ: Named Individuals

Linked.Archi ISO/IEC 25011 IT Service Quality Model

Release: 2020-07-27

Abstract